Senior Field Services Representative

Job Description 

The Senior Field Services Representative plays a key leadership role in supporting the successful delivery, installation, and post-delivery support of Pre-Engineered Metal Buildings (PEMB). This position is responsible for overseeing field operations, resolving technical issues, and ensuring projects are completed on time and in compliance with safety and quality standards. This role requires strong PEMB erection experience, the ability to lead field teams, and effective coordination with internal departments and external stakeholders.

This position is responsible for negotiating directly the resolution of issues with customers/principles to resolve perceived issues or errors on things such as erectability of steel structures, shortages, mis-fabrications, or incorrect detailing work. A strong background in PEMB erection experience is preferred. A Field Service Construction Technician plays a critical role in ensuring that PEMB projects are completed successfully, with minimal disruptions, and in compliance with safety and quality standards. Their expertise and problem-solving skills are essential for addressing and preventing field issues effectively. 

The Allied Culture 

We believe great service matters from start to finish. It’s why going the distance for our clients starts with taking care of our team members. They are our most important asset. We invest in their continuous development, and recognize their contribution to our success. Great work starts with collaborating with a team dedicated to creating value world wide. The Allied Team is highly resourceful, innovative, and competent with extensive experience. Our culture is flexible, offering work-life balance, empowered because everyone’s voice matters, unified by promoting “we” over “me” and creative thinking outside the box, it’s the Allied way. 

Responsibilities: 

• Supervise and coordinate field activities across multiple PEMB projects
• Respond to field issues related to erectability, mis-fabrications, shortages, or incorrect detailing
• Inspect and assess field issues reported by installation teams or clients.

• Analyze the nature and extent of issues, including structural, design, or material-related concerns. 
• Develop effective solutions to address field issues promptly. 
• Lead communication between field teams, engineering, design, and project management teams
• Collaborate with engineers, design teams and project management teams to devise engineering solutions when necessary. 
• Ensure that issue resolutions align with project specifications and safety standards. 
• Provide on-site support to installation crews and field personnel 
• Assist in diagnosing and resolving issues in real-time, offering technical guidance and expertise 
• Implement quality control measures to prevent recurring issues. 
• Review and verify the quality of field work, ensuring compliance with design and safety standards 
• Identify opportunities for process improvements to minimize future issues 
• Maintain detailed records of field issues, including photographs, descriptions, and corrective actions taken.
• Prepare comprehensive reports to document issue resolution progress. 
• Track and monitor the status of ongoing issues until they are fully resolved. 
• Interact with clients, building owners, and project stakeholders to address concerns and provide updates on issue resolution 
• Ensure clear and transparent communication to maintain client satisfaction. 
• Offer technical support and guidance to installation teams, assisting them in overcoming challenges and obstacles 
• Train installation crews on best practices for addressing common field issues. 
• Collaborate with various project teams, including engineers, project managers, and field personnel, to facilitate issue resolution. 
• Work closely with design and engineering teams to develop long-term solutions to recurring problems 
• Be prepared to respond to emergency situations, such as structural failures or safety incidents 
• Implement emergency procedures and protocols as needed. 
• Participate in post-project evaluations to identify root causes of field issues and areas for process improvement. 
• Proposed enhancements to installation processes and procedures to reduce the occurrence of issues. 
• Analyze client feedback and reports to identify patterns and trends in field issues.
• Use client feedback to drive improvements in product design and installation practices. 
• Provide training and guidance to team members on issue prevention and resolution strategies. 
• Foster a culture of continuous learning and improvement within the field teams. 

Qualifications: 

• Proficiency in construction methods, techniques, and best practices 
• Understanding of structural engineering principles and PEMB systems 
• Familiarity with project blueprints, drawings, and specifications 
• Proficient in the use of CAD and BlueBeam 
• Familiarity with the use of CRM systems 
• Field Measurement Tools
  • Distances and Elevations 
  • Plumbness 
• Feeler Gages 
  • Weather tightness inspections 
• Familiar with all pertinent Safety Gear 
  • Knowledge of OSHA safety requirements 
• Strong leadership and management skills to lead and motivate field teams 
• Ability to make quick decisions and effectively delegate tasks 
• Capability to handle challenging situations and resolve conflicts

Skills: 

• Excellent verbal and written communication skills 
• Ability to convey information clearly to both field personnel and project stakeholders 
• Effective listening skills to understand and address concerns and issues 
• Strong problem-solving and critical-thinking abilities 
  • Capacity to analyze complex issues and develop practical solutions
  • Adaptability to handle unexpected challenges and changes on-site 
• Commitment to safety protocols and procedures 
• Knowledge of safety regulations and practices in the construction industry 
• Ability to enforce safety standards and ensure a safe work environment 
• Attention to detail to ensure work is completed to high-quality standards 
• Knowledge of quality control processes and the ability to implement them 
• Continuous monitoring of work to identify and address deviations from specifications
• Basic project management skills, including scheduling and resource management 
• Ability to plan and coordinate construction activities to meet project milestones 

Allied is an equal-opportunity employer. 

DFWP/EEOE